Refund Policy

We offer a 100% money back guarantee if your item arrives in a condition that is damaged or faulty, or if it becomes damaged or faulty within 30 days of you receiving it (at no fault of your own).

This money-back guarantee also covers those who are unsatisfied with the product for any reason. 

To commence this process, please email us at

For items that arrived damaged/faulty or became damaged/faulty within 30 days of you receiving at no fault of your own, a return is not necessary and we will accept valid photo proof to approve your refund.

For any other reason, returns are required to be approved for a refund.

To return your product, please email us at to await instruction from our customer service agents first. Our address is '1/11-15 Marlo Pl, Hallam, VIC, 3803'.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Exchanges (if applicable) 
If you need to exchange it for the same item, send us an email at and send your item to: Shop 7b/32-40 Stockton Ave, Moorebank NSW 2170.

Approval on refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Afterwards, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.